About Truespeed

We believe that everyone has the right to a broadband connection that works

That’s why we are building a brand new, state-of-the-art, full-fibre broadband network across the South West, to provide the fastest, most reliable broadband there is.

– Delivering ultrafast, full-fibre broadband for greater stability and guaranteed speeds

– Investing in rapidly building our network across the region

– Providing friendly local customer service

How we’re getting on

Our aim is to reach 500,000 properties passed and ready to be connected by 2025, and so far:

– We’ve passed over 50,000 properties

– We’ve connected 11,600 customers

– We have a net promoter score of +60 (new customers, July 2022)

– We employ over 200 people

We are working as quickly as possible to deliver the fastest, most reliable broadband to communities across the region.

The pink areas on the map are where our ultrafast full-fibre network is already available, and the Truespeed logo indicates where we are currently building.

Our Leadership Team

James was appointed as CEO in December 2021, to lead Truespeed through its next phase of expansion. With a wealth of senior telecoms experience, James has a proven track record of leading businesses through significant phases of growth and was pivotal in securing Truespeed’s second recent, £100m tranche of funding.

James Lowther

CEO

Melanie joined Truespeed in 2022 with 24 years of experience, working with some of the biggest telco and consumer brands in the world including O2, Microsoft and Truphone. Melanie spearheads the strategic direction of Truespeed’s marketing and sales, as the brand continues to grow its following throughout the South West.

Melanie Hunter Yell

Director of Marketing

​​Clarke is a former successful listed company CEO with extensive experience across a variety of sectors. He is a founder shareholder of Wansdyke Networking Limited who later merged to Truespeed Communications and currently chairs the TokLon Group, and serves as a NED to a number of companies in the UK.

Clarke Osborne

Chairman

Simon joined Truespeed in 2019 to drive the full fibre infrastructure. Previous experience includes a long tenure at Virgin Media, as well as Head of Build and Commercial for Liberty Global’s Project Lightning. At Truespeed, Simon is focused on expanding the network, building standards, customer growth and customer service.

Simon Wall

Director of Operational Build

Bill has over 40 years experience in planning and building UK telecoms networks having held senior positions at BT, Openreach and AFL. Bill joined Truespeed in September 2020 to help drive the expansion of our full-fibre infrastructure, Operational and Network planning, wayleave departments, supply chain procurement and quality standards.

Bill Keddie

Director of Operational Planning

Rebecca is a commercially minded HR professional and CIPD Fellow, with over 20 years experience of leading a wide variety of businesses through periods of change and growth. A true generalist, Rebecca joined us in October 2021 with a desire to make things just work.

Rebecca Harrison

Director of People

Joe founded Truespeed in 2014, with the goal of shifting the ‘slow and sluggish’ perception of broadband, to being ultrafast, for the people of the Southwest. In his spare time Joe has been a key contributor to the Open-Source movement, and has acquired a PhD in Theoretical Physics.

Dr Josef Karthauser

Chief Technical Officer

Prior to joining Truespeed in 2020, Henry spent two decades in the telecoms industry as Director of Channel Sales at FluidOne, following 12 years at communications and IT services provider KCOM. Responsible for developing Truespeed’s market offerings, Henry’s considerable experience is intrinsic to Truespeed’s growth, revenue and overarching success.

Henry West

Director of Sales

With over 23 years of industry experience at companies such as Dyson and Ovo Energy, Darran joined Truespeed in 2019 to deliver a first class service to our customers. Darren has previously worked with local and global teams, launching innovative customer centric platforms and developing improvements to enhance customer experience.

Darran Crook

Director of Customer Service

Paul began his career over 25 years ago training as a chartered accountant with EY and since held senior finance roles in a wide range of businesses. Having joined Truespeed in 2020, Paul is pivotal in driving our growth strategy and scaling the business to meet its ambitious expansion plans.

Paul Burridge

Financial Officer

Our Board

Sean McLachlan

Andrew Jones

Lisa Harrington

Patrick Mulcahy

Ian Shervell

Ed Bruegger

HUMAN

We are a people business, not just another technology business.

BOLD

We’re not afraid to do things that others have not.

HONEST

We do what we say we’ll do, always.

SMART

We go the extra mile for our customers.

Community at our core

We believe everyone has a right to better broadband.

Born out of the desire to help people overcome the struggles poor connectivity creates, serving the community is in our DNA.

We offer every school and community hub passed by our network the chance to connect to ultrafast, full-fibre broadband, free of charge, forever. So it’s not just our customers who benefit from truly better broadband, the whole community does too.

It’s not just free broadband, we love working with charities, businesses and local initiatives to help people reinvigorate and safeguard their beloved community hubs for the future.

Working for Truespeed

Why us? Well, we truly are a different company to work for.

From the ultrafast, ultra reliable broadband we deliver, to our team-focused culture and award-winning customer service. Everything we do is done to the best of our abilities.

We’re a friendly bunch based in the heart of Bath and take what we do seriously, but still know how to have fun. We enjoy some great company benefits like private health care, a generous pension scheme, 25 days annual leave (plus bank holidays) and lots of team building and social activities.

Truespeed is not just a place to work, it’s a team.

And, we’re also the proud winners of the 2021 South West Business and Community ‘Employer of the Year’ award.

So, if you fancy joining us, click the link below to check out the jobs we currently have on offer.  Or, if you can’t see anything that’s right for you, just send your CV and a covering note to careers@truespeed.com and we’ll add you to our talent bank.

Join us

Visit our blog to find out more about what’s going on at Truespeed.  Or, if you’d like to speak to our Press Office you can email them at email@truespeed.com

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