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Some questions answered

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What is TrueSpeed?

We are a leading edge ultrafast, full fibre broadband business based in the South West. We are building a brand new network that removes frustration such as buffering, drops and slow speeds at peak times. We give the South West a truly future-proofed broadband solution that is unparalleled in its capability.

How are you different from other internet providers?

Unlike other companies who provide fibre to a cabinet and then copper cables to your property, we only use full fibre, direct to the premises connections which means we guarantee our 200Mb/s speeds.

How do I get TrueSpeed?

TrueSpeed are a demand led service, we bring our ultrafast full fibre service to communities where 30% of the population commit to our service. Your initial commitment is through a signed ‘Order Form’ which comes with no obligation until we have built in your area and your existing contract expires.

How do you build and install?

Wherever possible, we use existing telegraph poles and ducting to connect you to our network to minimise disruption through digging. After discussing with you, we will install our equipment inside your home in the most convenient and practical place.

How do you guarantee your minimum speeds of 200Mbps?

You get your own dedicated fibre line directly to your property which means your speeds will never be interrupted as the line is unique to you. This enables us to guarantee our speeds, which means no more fluctuations or drop outs during peak times. With TrueSpeed you always get what you pay for.

What if I’m in an existing contract with another provider?

You can still sign up with Truespeed and count towards the target we need to build our full fibre network in your community. When your existing contract expires, just let us know and we'll get you connected to our ultrafast fibre to the property broadband service. You won't pay anything until you're live with us.

This sounds good, how much does it cost?

What you see isn’t always what you get when it comes to broadband, but our service is different. Others providers use the term ‘Up To’ speeds which often means you’re getting less than you are paying for. We promise you a reliable and steady service that offers guaranteed minimums speeds so you always get what you pay for. There are no hidden extras, we’ll even throw in a phone line which is included in our set monthly fee keeping things simple and clear. We pride ourselves on being better value for money than our competition and a like for like comparison of our service shows a saving of 41% per year.

Click HERE to find the right package for you.

When can I have it?

Being a demand led service, everything depends on you, your community and how quickly we reach the target required for us to build the network - this is different for each community depending on the build. Therefore, the sooner you and other residents can ‘Sign Up’, the sooner we can build our network. We aim to build the network within six months of the community reaching the target.

What if I run a business?

If you own a business, or work in one you think would also benefit from Truly Better Broadband, give us a call on 01225 300 370 and we can arrange for one of our Engagement Managers to come and help you choose the best service for your needs.

What if you want to speed up the process?

We always love meeting people who can rally their friends and neighbours. If you think this could be you, or you just want to get more involved, call us on 01225 370 300 and one of our Engagement Managers will meet you for a chat. Or consider becoming a Truespeed Champion.

What does building the network involve?

Like most people, we get the hump from roadworks. So, wherever possible, we’ll use existing telegraph poles and ducting to connect you to our network. Keeping disruption to a bare minimum.

There may be cases where we need to install new poles (these, handily, look exactly like the old ones). Our last resort method is ‘hard digging’ through roads and pavements. While this is sometimes absolutely necessary, we’ll always try to find a less disruptive way first and give you plenty of notice of any works so you can plan a different route.

Support - Which countries are covered by the International 750 telephone bolt on?

These are the countries which are covered by the International 750 telephone bolt on.

Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Cyprus, Czech Republic, Denmark, France, Finland, Germany, Greece, India, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia (Moscow and St Petersburg only), Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, USA

Support - How do I get my internet back on after a power cut?

Your Truespeed service should come back up automatically after a power cut. If it doesn't, you'll need to re-start your Truespeed service. It's just 3 simple steps:

  1. Turn off the FTU (Fibre Termination Unit) and your Truespeed Router.
  2. After 20Secs, Turn on the FTU ensuring there are Two Green Lights on the right hand side.
  3. After 2 Minutes, Turn on your Truespeed Router.

Allow up to 5 minutes for the router to fully connect. This should get you back online. If it doesn't, call our Support team on 01225 300 374 so they can help.

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