I’m having issues with my broadband

If you’re having issues with your broadband, a simple ‘on-and-off-again’ reset of your router and fibre termination box can fix a multitude of issues. Here’s how to reset your Truespeed service.

– Turn off the FTU (Fibre Termination Unit) and your Truespeed Router.
– After 20 seconds, turn on the FTU and look for two green lights on the right-hand side.
– After a further 2 minutes, turn on your Truespeed router.
– Allow up to 5 minutes for the router to fully connect.

This should get you back online. If it doesn’t, or you have a different issue, call our Customer Support Team on 01225 300 374 or email support@truespeed.com.