Fair Use Policy

​Acceptable Use Policy (AUP)​

1. DEFINITIONS

1.1 Users or you means customers or anyone the customer allowed to use our
services.

1.2 Us refers to TrueSpeed Ltd.

1.3 AUP refers to the Acceptable Use Policy

2. OUR SERVICES

2.1 Which Services are affected by this AUP. UltraFast Internet and phone, and
phone only (the “Services”)

3. WHO MAY USE THE SERVICES

3.1 Who may use The Services. The Services may be used by you (the customer), and any other person you allow to use our Services.

4. ILLEGAL ACTIVITIES

4.1 You must not use our Services in any way or for any activities that are unlawful or illegal or in any way detrimental or harmful to our users or us. 

4.2 You must not allow anyone using your connection to use our Services in any way or for any activities that are unlawful, illegal, or in any way detrimental or harmful to our users or us. 

Examples of these activities include (but are not limited to):
(a) Publishing, distributing, circulating or otherwise propagating any material which may be deemed illegal, abusive, offensive, harmful,
obscene or threatening.
(b) Activities which will or may reasonably be expected to:
(i) Infringe on the rights of others’ including but not limited to privacy and copyright
(ii) Cause a reduction in performance or functionality of any computer or network
(iii) Breach any laws, or has any unlawful purpose or effect
(iv) Harm or attempt to harm minors in any way.

5. BREACH OF THIS AUP

5.1 If you are found in breach of this AUP (which we shall determine in our sole discretion, acting reasonably), this will constitute a material breach by you
of the agreement between us. As a result, the steps we may take include: 

(a) Informal chat on the phone
(b) Issue a warning letter
(c) Suspend your access to the Services immediately, temporarily or
permanently
(d) Terminate your account with us
(e) Take any other reasonable action (including taking legal action)
(f) Disclosure of such information to law enforcement authorities as we
reasonably feel is necessary.

6. YOUR RESPONSIBILITIES

6.1 You may not sell or resell The Services. Our service is for personal use only.

7. SECURITY

7.1 Security when using the Services is your responsibility. We are not
responsible for your failure to take proper security measures on your
computers, tablets, mobile phones, etc.
7.2 All wireless networking equipment that you use in relation to the Services
must be password protected. All Wi-Fi passwords must be kept secure and
confidential. We recommend that you change your Wi-Fi password
regularly.
7.3 We may suspend your services if your devices are attacking others. If we
identify devices on your connection causing a significant impact on our
Services, or are part of a botnet type attack, we reserve the right to suspend
or disconnect your access to the Services without notice. We will contact
you as soon as practicable to attempt to resolve the situation.
7.4 All users using The Services must ensure that their devices are protected
with up to date anti-virus software and a properly configured firewall
(where applicable). 

8. REPORTING AUP BREACHES BY OTHERS

8.1 Contact abuse@truespeed.com

9. EMAIL

9.1 Unsolicited emails will not be tolerated. You may not use the Internet
service to send SPAM or unsolicited emails.

10. FAIR USAGE

10.1 We do not put a cap on the amount of data you can use, however, if we feel that your overall usage is negatively affecting our network and other customer’s use of the network, we may contact you to discuss your usage.
10.2 We do not restrict or otherwise shape traffic types. All traffic is treated equally. 


11. HOSTING

11.1 You may not host servers or content on your Internet connection if you have purchased the UltraFast Residential or Home Office Ultra product. 


12. PHONE USAGE

12.1 You are expected to use your phone for personal use only. You may not use the phone for high-intensity business purposes that would not be considered part of a normal residential home users profile.

13. CHANGES TO OUR AUP

13.1 We may change the terms of this AUP from time to time. Changes to this
AUP will be posted to our website. You should check for any updates to this
AUP as it is legally binding on you as a user of our Services.
13.2 Date of last update is: - 25 August 2015

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