About Truespeed

We believe that everyone has the right to a broadband connection that works.

That’s why we are building a brand new, state-of-the-art, full-fibre broadband network across the South West, to provide the fastest, most reliable broadband there is.

One of Truespeed's team speaking to a customer about our full-fibre broadband at a local event

How we’re getting on

Our aim is to reach 500,000 properties passed and ready to be connected by 2025, and so far:

  • Our full fibre network reaches over 96,000 residential and business premises in the South West

  • Over 19,000 customers have switched to our ultrafast broadband service

  • We are rated “Excellent” on Trustpilot (as of 31 Dec 2023), and our satisfaction scores (NPS) are miles ahead of the industry average

  • We employ over 100 dedicated people and work with dozens more contractors to build, operate and deliver our services

We are working as quickly as possible to deliver the fastest, most reliable broadband to communities across the region.

Click on our map to see how our build is progressing.

We believe everyone has a right to better broadband.

Community at our core

Born out of the desire to help people overcome the struggles poor connectivity creates, serving the community is in our DNA.

We offer every school and community hub passed by our network Free Broadband for Life, and so far over 160 have ultrafast full-fibre broadband at no cost:  So it’s not just our customers who benefit from truly better broadband, the whole community does too.

It’s not just free broadband, we love working with charities, businesses and local initiatives to help people reinvigorate and safeguard their beloved community hubs for the future.

Truespeed are a community focused broadband provider. One of our team is handing out prizes at a local event in Portishead

Not just a place to work

We’re proud members of our local and professional communities, and we’re proud to have been recognised by them:

Scale-Up of the Year 2023 – EntreConf Entrepreneurship Awards

Technology and Innovation award 2019, 2020 and 2023 – Bath Life Awards

Small Business of the Year 2019, Large Business of the Year 2022 – Bath Business Awards

Employer of the Year 2021 – South West Business and Community Awards

Gold Standard certification (in recognition of superior network quality) 2019 – Independent Networks Co-operative Association

Best Rural Broadband ISP 2019 – Internet Service Providers Association (ISPA) awards

We're a truly different company to work for

Working for Truespeed

From the ultrafast, ultra-reliable broadband we deliver, to our team-focused culture and award-winning customer service. Everything we do is done to the best of our abilities.

We’re a friendly bunch based in the heart of Bath and take what we do seriously, but still know how to have fun. We enjoy some great company benefits like private health care, a generous pension scheme, 25 days annual leave (plus bank holidays) and lots of team building and social activities.

If you fancy joining us, click the link below to check out the jobs we currently have on offer.  Or, if you can’t see anything that’s right for you, just send your CV and a covering note to careers@truespeed.com and we’ll add you to our talent bank.

Our Leadership Team

James Lowther
CEO
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Paul Burridge
Chief Financial Officer
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Rebecca Harrison
Chief People Officer
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Dr Josef Karthauser
Chief Technical Officer
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Bill Keddie
Chief Operating Officer
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Nelson Missier
Chief Commercial Officer
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Simon Wall
Chief Network Delivery Officer
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Henry West
Director of Sales
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Our Board

Clarke Osborne
Chairman
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Ed Bruegger
Board member
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Andrew Jones
Board member
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Lisa Harrington
Board member
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Patrick Mulcahy
Board member
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Ian Shervell
Board member
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Margarida Leal
Board Member
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Our vision and values

The Truespeed vision is simple. We help people and communities thrive in an ever digital world by delivering award-winning service and ultrafast connectivity.

HUMAN

We're a people business, not just another technology business

BOLD

We’re not afraid to do things that others have not

HONEST

We do what we say we’ll do, always

SMART

We go the extra mile for our customers