About Us Everything you need to know

From community to buffering, people are at the heart of what we do. Discover everything from where we started to where we’re going!

Where it all began

In 2014, our CEO and co-founder Evan Wienburg had enough of the South West’s bad broadband. So he came up with a solution that provided high speed broadband to the hard-to-reach communities in the South West. And in doing so, he also set up a future proof infrastructure for those rural communities in the digital age. Now, Truespeed is a multi-award winning broadband provider, serving thousands of customers in the south west and beyond.

By understanding the power of community, Truespeed works in partnership with people and businesses to deliver ultrafast networks with packages for everyone and provides free connections for schools and village halls. 

Award-winning Provider

From ISPA to INCA, we’re honoured that our hard work has brought us many industry accolades over the years.

The Truespeed Difference

With your own dedicated fibre line, you always get the speed you pay for. All our package are guaranteed 24/7.

Uncontended Service

Our full fibre broadband comes with symmetrical upload and download speeds. No contention, no sharing and no copper.

Local Customer Care

Community is at the core of our DNA. Thats why we’ve kept things local, including our customer care teams.

We’re growing, ultrafast

Today the Truespeed team has grown from a band of 6 to a diverse and talented team of more than 135 employees and 150 highly skilled subcontractors. Our ever-expanding team out-grew our original Newton St Loe office, so in 2018 we moved to Keynsham, and after two years in Keynsham, we took our 100+ strong team to Bath and set up our headquarters in the heart of the historic city.

Since 2014 we’ve rolled out our network to over 200 communities, provided free broadband for life to over 80 schools and community hubs and have connected thousands of happy customers to ultrafast broadband. We’ve also transformed into a multi-award winning company and have connected our first ever city to ultrafast broadband.

Wired differently

We’re wired differently from other broadband providers because we (literally) wire your broadband differently. With us, you get your own full fibre connection while other providers still keep you using copper cables shared with your neighbours.

 

And unlike other providers, we don’t just promise broadband speeds – we guarantee them. With your own dedicated, ultrafast connection, there are no more peak time problems. You get 100% of the speeds you pay for 100% of the time.

 

We’re also different because we’re demand-led service who deliver ultrafast networks for people-powered communities. With Truespeed, neighbourhoods and villages, towns and tower blocks can come together to provide themselves with new digital infrastructures for today and for generations to come.

So howdoes it work?

1

Get streetwise. Search your postcode to check if Truespeed is in your local area – and then register your interest. We only build networks where there’s demand.
2

Hit the target. Once you’ve spread the word and your community has registered enough interest in Truespeed, our engineers will be inbound to your area to set up a brand new Truespeed network.
3

Realise your Truespeed. When we’re good to go, you’re good to go, ultrafast. Sign up to a Truespeed package, set up an install date and get connected.

Community at our core

Community is in Truespeed’s DNA. Born out of the desire to help people overcome the struggles poor connectivity has on everyday life, we believe everyone has a right to ultrafast, reliable broadband no matter their postcode.

Ensuring whole communities can benefit from ultrafast broadband for generations to come, we connect free ultrafast broadband for life to every primary school and community hub passed by our network.

Over 80 schools and hubs, including village halls, libraries and sports centres are already reaping the rewards of free full fibre connectivity, allows vital funds to be put back into curriculums and activities that are lifelines to local residents.

Our ethos is based around community, which means we support and invest in local communities in any way we can. We love working with charities, businesses and local initiatives to help people reinvigorate and safeguard their beloved community hubs for the future.

Every community is different, and Truespeed is passionate about supporting people in the ways that matter most to them.

Truespeed Do you get it?

Most providers use old copper cables and expect you to share them with your neighbours. With Truespeed, you get your own bespoke full fibre connection, that’s shared with no one else, and installed for free with the government’s Broadband Delivery UK Scheme.

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