What to expect from a Truespeed installation

Getting a full-fibre line added to your home is a lot easier then you might think.

It takes less than 90 minutes to install your new line and get you connected to ultrafast broadband.

One of Truespeed's fibre engineers takes his ladder down as he prepares to connect another customer to our growing network
Getting connected

Your own full-fibre line

Many homes are still using old copper connections to get their broadband. These were originally installed as phone lines, and have been repurposed over the years to also supply your broadband.  Some offer part fibre, where they use fibre to a cabinet on your road, then still use the old copper lines to share this connection to multiple homes.

These connections are slow and outdated. They are unreliable and often struggle to offer a decent connection speed when lots of people are using it at the same time.

Truespeed will give you a brand new, dedicated fibre-optic line installed all the way into your home. Because you don’t share this line with anyone else you’ll get much faster and more reliable speeds, at all times of the day. Full-fibre is the most reliable broadband technology in the country.

Getting connected

Before your install

When you sign up to Truespeed, you’ll choose an install date for our engineer to come round and get you connected to our network. But before this happens we carry out an initial set-up, normally a week or two before your installation date. Our team will inspect the outside of your home and the surrounding area. We want to identify anything that might hamper your installation, such as a blocked duct or an overhanging tree. 

We’ll aim to use the same route as your existing provider, either via an overhead line or underground. We’ll also try and carry out any external work before the install day, and leave a coil of fibre ready at the entry point. You don’t need to be at home for this, and we’re extremely careful to leave the area clean and tidy.

Getting connected

What happens on install day

On your installation day, one of our friendly team will arrive to drill a small hole into your home. This can be within ten metres of where we left the cable. Your new full-fibre line is then inserted through the hole and into a small box we’ll place in your home. 

We then connect this box to your router and you’re good to go! The Linksys app will help you change the network name, prioritise devices, and add any additional mesh units you have ordered.  It’s also the best way to run a speed test on your new line!

One of our engineers speaking to customer at their door to explain the install process

Exceptional, as standard.

Your own super-reliable full-fibre line, an investment built with the future in mind, with features you'd usually be charged for included as standard. We’ll install your connection for free, and if you’re not entirely happy with it, you can leave within the first 30 days, no questions asked.
Fixed price promise
What you sign up to is what you pay, we won't increase your price during your contract. you pay during your contract
Premium Wi-Fi
Extendable Wi-Fi 6 technology for excellent in-home coverage and control
Happiness guaranteed
If you don’t love us, you can leave within the first 30 days, with a full refund and no questions asked.

Find the right package for you

Contract type:

Truespeed 150

Speed
150 Mbps
Upload & download speed guaranteed
Introductory price
£25 a month
For 12 months
Standard price
£45 a month
Contract length
12 months
fixed price promise
Find out more

Truespeed 300

Speed
300 Mbps
Upload & download speed guaranteed
Introductory price
£29 a month
For 12 months
Standard price
£55 a month
Contract length
12 months
fixed price promise
Find out more

Truespeed 600

Speed
600 Mbps
Upload & download speed guaranteed
Introductory price
£32 a month
For 12 months
Standard price
£65 a month
Contract length
12 months
fixed price promise
Find out more

Truespeed 900

Speed
900 Mbps
Upload & download speed guaranteed
Introductory price
£39 a month
For 12 months
Standard price
£75 a month
Contract length
12 months
fixed price promise
Find out more
Free installation
We install a brand new full-fibre line into your home, free of charge
Free servicing & repairs
Our team are happy to fix or replace your equipment for free
Local customer service
You’ll always speak to a person, just down the road
Whole home coverage
Intelligent Mesh™ Technology can expand your Wi-Fi coverage with additional nodes
Optional phone line
Add a landline to your contract for no extra monthly cost
Reliability guaranteed
Stream, game and video chat without interruption
Built for busy homes
Connect more devices than ever before, with no dropouts or slowdown during peak times
You're in control
Advanced security, parental controls, guest networks & device prioritisation

Don’t just take our word for it

We know our broadband is better, but it’s still great to hear what a difference it’s making for our customers.