Billing & Payment

Discover everything you need to know about our billing, direct debits and payment processes.
I’m moving home, how do I cancel my Truespeed service?
How do I cancel my Truespeed contract?
How do I update my Direct Debit details?
When will I receive my invoice?
Can I change my payment date?
What do my Truespeed invoices cover?
I’m behind on my payments. What can I do?
Do I have to set up a Direct Debit?
Can I make additional payments?
What are exit fees and how are they calculated?