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Frequently asked questions

I need to cancel my installation appointment?
What if I need to change my installation appointment?
Are there parental controls on my Truespeed Router?
Will my Personal Care Alarm work with Truespeed?
Can I access my Truespeed router? What do I do if I need to make changes to my network?
How do I check the broadband speed I’m getting?
How do I switch from my current broadband provider to Truespeed?
Will I get charged by my current call provider for porting my phone number to Truespeed?
Why do I need to port my phone number? Why I haven’t had to do this with other call providers?
Where can I find my Wi-Fi password?