We’re here to help

If you need to cancel your installation appointment, please call our customer care team at least 24 hours before your appointment.

It is crucial that you contact our customer care team.

Depending on which router you have with your Truespeed service, you may have access to parental controls.

We recommend all Personal Care Alarms are compatible with a VOIP line. If you’re like to discuss connecting your Personal Care Alarm to your Truespeed service please contact our support team on 01225 300 370 or email ultrafast@truespeed.com.

Depending on what router you have with your Truespeed service, you may be able to make changes to your network.

Linksys router – Our new Linksys router allows unrestricted access to router settings.

Any other Truespeed routers – Any changes you want to make to your router, you will need to speak to our customer support team on 01225 300 370 or email ultrafast@truespeed.com.

Once you have installed your devices, any speed tests should be carried out using a Cat 5e ethernet connection between the router and the device.

Thinking of switching from your current provider to Truespeed? We’re here to help get you connected!

Once you ‘port’ or transfer your number to Truespeed, your current copper phone line is deactivated by your current provider. This means any services that used the old phone line won’t be available any more.

You won’t get charged for having two phone lines for one property, but it’s a good idea to let your current broadband/call provider know that you’re leaving them, as there may be cancellation fees if you’re still in contract, but please do not cancel your current contract until your Truespeed service is live.

Porting is an industry term used to describe the transfer of telephone numbers between different properties and providers. A PNPA, or phone number porting authorisation form, gives us the authorisation to contact your current provider to arrange the transfer of your phone number across to your Truespeed service.