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Frequently asked questions

Can I earn rewards for referring my friends?
What’s the difference between broadband & Wi-Fi?
Understanding your invoice and billing
I need to cancel my installation appointment?
What if I need to change my installation appointment?
Are there parental controls on my Truespeed Router?
Will my Personal Care Alarm work with Truespeed?
Can I access my Truespeed router? What do I do if I need to make changes to my network?
How do I check the broadband speed I’m getting?
How do I switch from my current broadband provider to Truespeed?