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Frequently asked questions

Is the Sky offer available if I already have a Sky TV package?​
How can I claim the Sky Stream offer?
I’m already a Truespeed customer, can I claim the Sky Stream offer?
Can I earn rewards for referring my friends?
What’s the difference between broadband & Wi-Fi?
Understanding your invoice and billing
I need to cancel my installation appointment?
What if I need to change my installation appointment?
Are there parental controls on my Truespeed Router?
Will my Personal Care Alarm work with Truespeed?