Uninterrupted Power Supply FAQs

A UPS offers a similar service to a battery backup unit. It is a rechargeable device that you plug in your Truespeed router & FTU (Fibre termination unit).

The UPS is offered to medically vulnerable customers so in the event of a power outage, your phone line service will continue to work for 1 hour. This will allow you to make landline phone calls to emergency services or your caregiver. 

Please note, the UPS is there to power your phone line only, using the broadband service may reduce the run time to below 1 hour.

Truespeed offers a UPS device to medically vulnerable customers. This ensures that medically vulnerable customers can continue to make phone calls to emergency services or other important contacts for 1 hour.   If you think you fall into this category, please give our customer care team a call on 01225 300370 to discuss eligibility.

Truespeed offers a UPS device to medically vulnerable customers. This ensures that medically vulnerable customers can continue to make phone calls to emergency services or other important contacts for 1 hour.

If you think you fall into this category, please give our customer care team a call on 01225 300370 to discuss eligibility.

It’s important to check with your landline phone supplier to ensure your devices will work in the event of a power outage. It is unlikely cordless phones will work. We suggest that customers use a corded phone and run regular tests to ensure it will work in the event of a power outage.

Your UPS device will last for 1 hour, giving you time to make calls to emergency services or your caregiver. Please note that using your broadband service during a power outage will drain your UPS battery faster. It’s only intended to offer back up to your phone line service.

It’s important that only your Truespeed router and FTU should be plugged into the UPS device, and it should not be used to power any other unauthorised devices as this may shorten the time you have to make calls.

Read our full terms and conditions