Here you can find all our legal documents, such as our terms of service, fair use policy, and any promotional conditions.
24 month contract offer:
Our 24 month contracts are available for new customers in Truespeed areas who place an order for broadband from 3rd February 2025 to 31st March 2025.
The 150Mbps 24 month contract product is exclusively available for customers purchasing online, or by quoting 24 Month Web Offer when calling our team.
Limited availability. Truespeed reserves the right to withdraw these offers at any time.
Price freeze: We will not increase our pricing in 2025:
New customers:
If you sign up to a new contract, then our fixed price promise applies and we will not increase the price you pay for the duration of your contract.
Existing customers:
If you are still in a contract with us then the fixed price promise applies, and we will not increase the price you pay for the duration of your contract.
If you are out of contract with us then we will not increase your monthly cost at all in 2025.
The price freeze applies from the 3rd February to 31st December 2025. This price freeze relates to the full price RRP of any broadband plan selected and doesn’t affect any promotional pricing available at the time of placing an order for service, which will return to the full RRP at the end of the promotional period.
Residential Terms and Conditions
This document also includes our acceptable use policy and detailed information about the service we provide, including our money-back guarantee and fixed-price promise.
We update this document from time to time to make it clearer or when we have a promotion. The version that applies to you will be the most recent version before your contract started.
Truespeed Residential Terms and Conditions 10 Jan 2025
Truespeed Residential Terms And Conditions 01 Dec 2024
Truespeed Residential Terms And Conditions 02 Feb 2024
Truespeed Business Terms and Conditions 08 Jan 2024
Free community connections – terms and conditions
We’re invested in the areas we have connected, and a community-focussed ethos has always been at the heart of how we do things. Offering free connectivity to community hubs on our network is part of that, the terms and conditions are below.
Terms & conditions – Free broadband for community hubs
Installation
Here is the definition of a standard installation, this tells you what to expect and also what is covered by our free installation.
What is a standard installation?
Other legal documents
Modern slavery policy & statement