Switching to Truespeed

Switching to truly better broadband is easier than you may think. There’s just 3 simple steps to getting better broadband!

Truespeed engineers working on our full-fibre network
Step 1

Join us

Once you’ve checked your postcode to make sure we’re in your area, choose the speed that’s right for you from our four packages.  You’ll also have the option to add a landline and additional Mesh Wi-Fi nodes when you order, or you can add them later instead – no problem!

You can do it all online, or you can give us a call on 01225 300370 to go through everything if you’d rather.

Our ultrafast full-fibre is perfect for home workers
Step 2

Book your switch date

Next, you’ll be asked to book a preliminary installation date. The installation usually takes less than an hour to complete. We’ll call to confirm your installation once your order has been processed, and if you like we can use the new One-Touch-Switch process to cancel your old contract for you at this time.

You can find out more about the installation process here.

Then simply set up a direct debit and complete your order. Don’t worry, you won’t be charged until we connect you, and you will always be notified before any payment is taken. You have a full 30 days after you have been connected to change your mind if you’re not totally happy.

A Truespeed engineer prepares to install a new customer to their full-fibre network
Step 3

Contact your existing supplier

Once you’ve been installed and everything is working as it should, then if we haven’t managed your switch for you already, you can let your existing supplier know you’re leaving them for someone better.

We do it that way so you’re never without a working broadband and Wi-Fi connection.

A Truespeed engineer waves to a customer after connecting them to our ultrafast broadband network

Freeze your broadband bill until 2027

Unlike many of our competitors, we don’t do in-contract price rises. Switch to a 24-month contract and freeze your price until 2027.
Offer available to new customers until 31st March 2025.

Contract type:

Truespeed 150

Speed
150 Mbps
Upload & download speed guaranteed
Introductory price
£25 a month
For 24 months
Standard price
£45 a month
Contract length
24 months
fixed price promise
Find out more

Truespeed 300

Speed
300 Mbps
Upload & download speed guaranteed
Introductory price
£29 a month
For 24 months
Standard price
£55 a month
Contract length
24 months
fixed price promise
Find out more

Truespeed 600

Speed
600 Mbps
Upload & download speed guaranteed
Introductory price
£32 a month
For 24 months
Standard price
£65 a month
Contract length
24 months
fixed price promise
Find out more

Truespeed 900

Speed
900 Mbps
Upload & download speed guaranteed
Introductory price
£39 a month
for 24 months
Standard price
£75 a month
Contract length
24 months
fixed price promise
Find out more

How to switch if we’re not yet in your area

From newly connected towns and villages to harder-to-reach properties it took us a while to reach, we’re adding new addresses to our network all the time. So if you’re near an area we serve, it’s worth registering for updates. We’ll let you know as soon as we’re able to offer you an installation.

Or, you can keep an eye on our postcode checker which will tell you if your property is already on our network or if we plan to add it in the next three months. If this is you, you can still place a pre-order, with no payment details or commitment. Then we’ll call you as soon as we can book an installation for you.

Truespeed shortlisted for two ISPA Awards