Join Us at Truespeed – Building Better Connections for Rural Communities

Location: Bath
Hourly Rate: £12.74–£13.46 per hour (depending on experience)
Hours: Full-time, Temporary, Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu during the week)
Hybrid Working: Three days per week in our Bath office and two days working from home
Benefits: Free onsite parking

About Truespeed

At Truespeed, we’re building more than just a network – we’re helping communities gain access to fast, reliable full-fibre broadband. As a regional alternative network provider, we’re committed to doing things the right way by putting our customers first and connecting the areas that need it most.

If you enjoy helping people and take pride in delivering exceptional customer service, we’d love to hear from you.

The Role

We’re currently recruiting for two temporary Customer Service Advisors to join our team.

As a Customer Service Advisor, you’ll be at the heart of everything we do, playing a vital role in shaping the customer experience at Truespeed. As the voice of our business, you’ll ensure every interaction is positive, supportive, and solution-focused.

You’ll support our customers across phone, email, and live chat, providing an outstanding service that helps us build strong, lasting relationships.

In This Role, You Will:

• Handle customer queries across multiple channels in a friendly, professional, and timely manner.
• Take ownership of customer requests and complaints, aiming to resolve issues at the first point of contact wherever possible.
• Support the resolution of customer complaints, ensuring customers feel listened to, supported, and valued.
• Contact customers to arrange installation appointments, explain the installation process, and answer any questions they may have.
• Keep customer records and internal systems up to date, while sharing knowledge and best practice with colleagues.
• Support the wider team with additional tasks to help deliver a smooth and positive customer journey.

What We’re Looking For

We’re looking for friendly, proactive individuals who enjoy helping others and delivering excellent customer service. You’ll thrive in a fast-paced environment, remain calm under pressure, and take pride in finding solutions that leave customers with a positive experience.

You’ll also have:

• Excellent communication skills, both written and verbal.
• Strong listening and problem-solving abilities.
• A positive, team-focused attitude with a willingness to learn.
• Good IT skills and confidence using multiple systems.
• Previous customer service experience, ideally in a contact centre or customer-facing environment 

Additional Information

• You must have the right to work in the UK, as we’re unable to offer sponsorship for this role.
• This role is based in Bath, with a hybrid working pattern of three days in the office and two days from home.

No agencies, please.