Why We’re Different
We don’t want to be just another broadband provider. We want to do things differently.
As a local business that lives in (and loves) the areas we connect, a community-focused ethos and a drive to do things differently have always been at the heart of everything we do.
Because unlike providers – who overpromise and under-deliver on their broadband – we think it’s time everyone receives the guaranteed speeds and excellent customer service they deserve.
We’re a local, growing business
Since beginning the rollout of our network back in 2017 from our base right here in the heart of Bath, we’ve passed more than 60,000 properties and connected countless areas across the South West to our full-fibre network.
We work closely with every new area we connect, meeting local council members, residents and other representatives so we can ensure our network meets the online needs of the whole community for years to come.
We also offer free connections to primary schools and community hubs in each area we pass – connecting more than 150 so far – and support a wide variety of local causes, clubs, projects and initiatives.
We’re building a truly better network
Delivering truly better broadband to our customers requires a truly better network.
So instead of piggy-backing on other providers’ networks – which run fibre lines to a cabinet up the road and leave the rest to an old copper wire – we’re building our very own, long-lasting network from scratch.
Guaranteed speeds and ultra-reliability
Because we run our full-fibre lines through our own network, we’re able to plug our ultrafast connection directly into our customers’ routers. That’s why you’ll always receive:
- Guaranteed speeds
- An ultra-reliable, 24/7 connection
- Seamless connectivity, enabling you to connect up to 100 devices at the same time
Money-back guarantee and price freeze
We’re taking a stand against the industry norm of hitting customers with costly in-contract price hikes. That’s why (unlike many other providers) we promise that what you sign up to is what you’ll pay, we won’t increase your price during your contract.
And if our broadband isn’t truly better, our 30-day money-back guarantee means you can have your money – no questions asked.
Switch to full-fibre with none of the faff
Our 90-minute installations are quick and easy, and are carried out by our expert team of engineers. And because we install a separate full-fibre line directly to your new router, you can keep your existing connection running the whole time – so you’ll never be without broadband during the switchover.
Exceptional, as standard.
Fixed price promise
Premium Wi-Fi
Happiness guaranteed
Find the right package for you
Truespeed 150
150 Mbps
£25 a month
fixed price promise
Truespeed 300
300 Mbps
£29 a month
fixed price promise
Truespeed 600
600 Mbps
£32 a month
fixed price promise
Truespeed 900
900 Mbps
£39 a month
fixed price promise
Truespeed 150
fixed price promise
Truespeed 300
fixed price promise
Truespeed 600
fixed price promise
Truespeed 900
fixed price promise
Free installation
Free servicing & repairs
Local customer service
Whole home coverage
Optional phone line
Reliability guaranteed
Built for busy homes
