Read the evidence behind the claims we make in our marketing.
Read the evidence behind the claims we make in our marketing.
Truly better broadband:
Truespeed broadband is rated as “Excellent” based on Trustpilot customer reviews with an exceptionally high 4.9 score out of 5. This is a higher and better customer satisfaction score compared to Trustpilot ratings of other national brands such as Sky, Virgin Media, Talktalk, EE and BT which are all rated below 3 out of 5.
The following Trustpilot scores were taken on 14th April 2025 from the claimed profiles of the main broadband providers in the regions we serve.
| Provider | Trustpilot score | Number of reviews |
| Truespeed | 4.9 | 2,831 |
| Plusnet | 2.1 | 11,520 |
| EE | 1.5 | 20,693 |
| Virgin Media | 1.4 | 97,764 |
| BT | 1.3 | 18,727 |
| Sky | 1.3 | 15,573 |
Unlike our competitors, we won’t raise the monthly price you pay during your contract, guaranteed:
Truespeed operates a fixed price promise in line with Ofcom’s best practice (see link below) whereby it does not increase prices in the middle of customer contracts or execute any periodical price increases linked to annual inflation indexes (CPI/RPI).
Truespeed’s competitors like BT, Sky, Plusnet, Talktalk and Virgin Media have such increases incorporated into their advertising and terms of contract. Although this has been called out by the ASA (see below) and Ofcom, these national brands continue to have clauses built into the customer contract allowing them to increase customer prices in the middle of the customers’ contract.
Truespeed’s pricing and offers clearly spell out a fixed price promise whereby customer prices will remain fixed without any exception for the duration of the contract. This is detailed on www.truespeed.com/legals and in section 14.2 of the Residential Terms & Conditions
The customer has a choice of choosing between a 12 month or 24 month contract term; during that contract term, the customer’s price will remain fixed – so in the case of a 24 month contract period, the price will remain at £25 for 24 months and similarly so over the course of a 12 month contract.
Mainstream national broadband provides have been criticised widely in the media, for example the following article from the website of consumer champion Which? demonstrates the scale of increases that customers signing up to new contracts face:
Ultra-fast:
Ultra-fast broadband in Ofcom’s definition denotes a network that can offer at least 300 Mbps download speed. Truespeed’s broadband network falls into this category.
Ultra-reliable:
Full fibre networks are 5 times more reliable than legacy copper based or part fibre networks. This is based on Ofcom’s annual report published in 2018 and since the technology has not fundamentally changed it remains true.
Full-fibre:
Truespeed uses fibre-optic cables through the entirety of its network, unlike other brands such as BT / Openreach and Virgin which combine fibre-optic cables with copper or co-axial cables to deliver broadband services. This is based on Ofcom’s definition of full-fibre networks.
Truespeed network footprint and exclusivity:
Truespeed’s full-fibre network covers over 110,000 properties; no other operator in Truespeed’s network areas offers full-fibre broadband to a similar number of properties.
In approximately 4 out of 5 homes covered by Truespeed’s network, Truespeed is the only brand providing full fibre ultrafast broadband. This is based on proprietary broadband network data from Thinkbroadband.com combined with Truespeed’s network mapping data.
Built own network:
Truespeed has built a brand-new broadband network that is not shared with any other brand or service provider.
Across its network rollout areas, Truespeed has built new infrastructure with fibre-optic cabling all the way from the customer’s property to the core network. Truespeed’s network coverage extends to over 108,000 premises across the South West, based on information from Truespeed’s network planning and build teams.