Get in touch

Need some help? Let’s chat.

You can speak to one of our friendly, local team on the phone or email if you’d prefer. If you write to us please include your full name, address and phone number to help us help you faster.

We’re sorry it’s taking us longer than usual to answer your call at the moment.

If you’re calling about a network or connectivity problem, please scroll down and follow the below guidance to fix your problem.

 

Call us:
01225 300370
Email us:
ultrafast@truespeed.com
Write to us:
Pinesgate East, Lower Bristol Road, Bath BA2 3DP

Opening Hours

Monday:
08:00 – 18:00
Tuesday:
08:00 – 18:00
Wednesday:
08:00 – 18:00
Thursday:
08:00 – 18:00
Friday:
08:00 – 18:00
Saturday:
08:00 – 16:00
Sunday:
Closed

We’re not available to speak to on bank holidays, but our network is monitored real-time 24 hours a day, 7 days a week, all year round.  

If you experience an issue when our team is not available, please rest assured that our engineers will already be aware of it and fixing it as fast as possible. 

You can check our network status by clicking the button below.

Truespeed DNS issue - update

We've identified an issue with our network that means some customers may find certain apps or services are working intermittently. We're really sorry for the ongoing inconvenience to you.

We have made a number of changes in our network to resolve this problem. If you are still having difficulties we recommend fully restarting your equipment to make sure these updates can take effect.

Please follow the help instructions below for 'Having trouble with my connection.'

If, having done this, you are still experiencing problems, it's best to call us on 01225 300370. We're very sorry that it's taking us a long time to answer your calls at the moment, and thank you for your patience.
Live network status information Having trouble with my connection Get help from our FAQs
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