Bath
£25,000 – £28,000 DOE + commission
Permanent
Customer Care
Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We’re looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath.
Who we are
At Truespeed, we don’t just offer jobs—we offer careers. We’re committed to creating an engaging, supportive, and inclusive workplace where you’ll have the opportunity to learn, grow, and thrive. Alongside ongoing training and development, you’ll enjoy a fantastic benefits package, including:
Hybrid working
Life assurance (4x annual salary)
Healthcare and 24/7 online GP access
Free on-site parking
Competitive pension scheme
Generous referral bonus
Commission scheme
25 days holiday plus bank holidays …and much more.
What you’ll be doing
This is a key role at the heart of our business. You’ll be the voice of Truespeed, ensuring every customer receives friendly, professional, and efficient service—whether by phone, email, social media, or live chat.
Your responsibilities will include:
Handling customer queries across multiple channels in a timely and professional manner
Taking ownership of requests and complaints, aiming for first-contact resolution
Supporting complaint resolution to ensure customers feel heard and valued
Calling customers to book installations, explain the process, and answer questions
Problem-solving and suggesting improvements to enhance the customer journey
Sharing knowledge with colleagues and keeping systems up to date
Supporting the wider team with additional duties to ensure a seamless customer experience
What we’re looking for
We’d love to hear from you if you are:
Experienced in B2C customer service (call centre, retail, or similar)
Confident in handling complaints through to resolution
Proficient with Microsoft Office
Clear and confident in both written and verbal communication
Able to explain complex topics in a simple, customer-friendly way
A good listener who can identify customer needs and guide conversations effectively
Empathetic, adaptable, and professional when supporting a wide range of customers
Proactive, eager to learn, and motivated by delivering excellent service
Positive, approachable, and a true team player
The details
Location: Bath
Salary: £25,000 – £28,000 DOE + commission
Hours: Full-time, permanent
Shift pattern: Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu)
Apply today
We’re reviewing applications on a rolling basis, so don’t delay! If you’re passionate about delivering excellent customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you.