Truespeed’s network expands to over 100,000 premises

We're delighted to announce our ultrafast full-fibre broadband footprint has expanded to over 100,000 premises, with over 21,000 connected customers.
June 13, 2024
AnnouncementsNews

As a Bath-based full-fibre provider, it’s our mission to bring ultrafast and ultra-reliable broadband to as many homes in the South West as possible. We’re delighted to have hit another milestone in that journey by expanding our network’s footprint to over 100,000 homes and businesses across the region.

We’re proud to connect areas that the largest broadband providers have overlooked, and we’ve invested hundreds of millions into building our full-fibre infrastructure in rural villages and market towns. As a local company, our customers are at the heart of what we do and we strive to put them first and foremost. It’s these actions that have seen us connect more than 21,000 homes to our network and our Trustpilot score soar to Excellent with 4.8 stars.

James Lowther, our Chief Executive, commented: “Since we started in 2014, our mission has been to provide communities not only with world-class broadband, but also world-class customer service. The South West is one of Britain’s most under-served regions for broadband and we’re on a mission to bridge the digital divide and deliver high-quality, reliable broadband to communities across the region.”

Over the last 2 years, we’ve invested significantly into our home city of Bath, expanding the network to villages such as Batheaston, Bathampton and Bathford. We’ve also extended our coverage further into rural villages and market towns across Somerset, Gloucestershire and Wiltshire. In parallel, while our network continues to grow, we’ve also been focussed on increasing our customer base and the take-up rate has grown to over 33% within 3 years.

James Lowther added: “We are delighted that over 21,000 customers have chosen to upgrade their broadband to Truespeed and that we have been able to deliver on our promise of a truly better broadband service as demonstrated by our Excellent Trustpilot scores. These industry leading metrics are a testament to the effort the team puts into delivering amazing service for our customers every day”.