Network status

We’re proud of our network’s reliability, but problems do occur (especially in more rural areas). Our team work quickly to prevent disruption and fix problems, even outside our normal hours.

If you think you may have an issue please check our live feed below to see if your area is listed.

24 hours a day, 7 days a week

Real-time monitoring

Our team monitors our network 24 hours a day, 7 days a week, every day of the year.

So please rest assured that if you experience an network issue our engineers will already be aware of it and fixing it as fast as is safely possible. Even when our support team is not available to speak to.

Truespeed are connecting customers to Full-fibre broadband in Wraxhall

Power

Unlike old copper networks, all full-fibre networks in the UK are powered by the National Grid, and most network connectivity problems are caused by localised power issues, especially in the more rural parts of our network. Our network operation has many layers of technical and power resilience built-in, and we work hard to prevent these localised power problems even being noticed by our customers.

Our infrastructure is above and below ground, and being a rural provider we occasionally experience damage caused by anything from storms to tractors. No matter what the cause or time of day, our team works hard to prevent outages and – if needed – restore service.

A Truespeed engineer working to connect a customer's home

Current network status

Array
(
    [id] => 54
    [status] => Resolved
    [region_affected] => Chaucer Road, Bath, BA2 4
    [time_to_repair] => 
    [customers_affected] => 36
    [jira_id] => NOC-2366
    [last_updated] => 2025-08-13 07:05:25
    [date_created] => 2025-08-12 15:16:29
)

Incident in Chaucer Road, Bath, BA2 4 - reference NOC-2366

We've now resolved the earlier issue in Chaucer Road, Bath, BA2 4.
If you are still experiencing problems, you may need to restart your equipment to restore service. Please click below for guidance:

Having trouble with my connection

Array
(
    [id] => 52
    [status] => Resolved
    [region_affected] => Devonshire Buildings Bath BA2 4SP
    [time_to_repair] => 
    [customers_affected] => 2
    [jira_id] => NOC-2365
    [last_updated] => 2025-08-13 09:03:24
    [date_created] => 2025-08-12 13:52:19
)

Incident in Devonshire Buildings Bath BA2 4SP - reference NOC-2365

We've now resolved the earlier issue in Devonshire Buildings Bath BA2 4SP.
If you are still experiencing problems, you may need to restart your equipment to restore service. Please click below for guidance:

Having trouble with my connection

Array
(
    [id] => 51
    [status] => Pending
    [region_affected] => Thornbury and Bradley Stoke
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2364
    [last_updated] => 2025-08-12 12:19:01
    [date_created] => 2025-08-12 12:18:57
)

Incident in Thornbury and Bradley Stoke - reference NOC-2364

We’re investigating an issue in Thornbury and Bradley Stoke. We’ll update this page when we have more information.

Please check this page for updates.

Array
(
    [id] => 50
    [status] => Resolved
    [region_affected] => Clevedon and Nailsea
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2342
    [last_updated] => 2025-08-06 08:30:18
    [date_created] => 2025-08-05 07:27:23
)

Array
(
    [id] => 49
    [status] => Resolved
    [region_affected] => Ston Easton
    [time_to_repair] => 
    [customers_affected] => 8
    [jira_id] => NOC-2330
    [last_updated] => 2025-07-31 15:46:36
    [date_created] => 2025-07-31 10:50:54
)

Array
(
    [id] => 48
    [status] => Resolved
    [region_affected] => Clevedon & Nailsea
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2327
    [last_updated] => 2025-07-30 16:45:43
    [date_created] => 2025-07-30 16:07:02
)

Array
(
    [id] => 47
    [status] => Resolved
    [region_affected] => East Harptree
    [time_to_repair] => 
    [customers_affected] => 16
    [jira_id] => NOC-2326
    [last_updated] => 2025-07-30 17:31:54
    [date_created] => 2025-07-30 15:28:16
)

Array
(
    [id] => 46
    [status] => Resolved
    [region_affected] => East Harptree
    [time_to_repair] => 24-07-2025
    [customers_affected] => 30
    [jira_id] => NOC-2291
    [last_updated] => 2025-07-25 07:08:11
    [date_created] => 2025-07-23 16:38:14
)

Array
(
    [id] => 45
    [status] => Resolved
    [region_affected] => Clevedon, Nailsea
    [time_to_repair] => 14:00
    [customers_affected] => 15
    [jira_id] => NOC-2262
    [last_updated] => 2025-07-14 12:52:00
    [date_created] => 2025-07-14 12:01:41
)

Array
(
    [id] => 44
    [status] => Resolved
    [region_affected] => Bradley Stoke and Thornbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2253
    [last_updated] => 2025-07-14 13:05:08
    [date_created] => 2025-07-10 13:48:05
)

Array
(
    [id] => 43
    [status] => Resolved
    [region_affected] => Pensford
    [time_to_repair] => 
    [customers_affected] => 14
    [jira_id] => NOC-2249
    [last_updated] => 2025-07-10 11:53:04
    [date_created] => 2025-07-09 11:57:59
)

Array
(
    [id] => 42
    [status] => Resolved
    [region_affected] => Binegar
    [time_to_repair] => 
    [customers_affected] => 3
    [jira_id] => NOC-2234
    [last_updated] => 2025-07-10 10:52:23
    [date_created] => 2025-07-07 09:12:09
)

Array
(
    [id] => 41
    [status] => Resolved
    [region_affected] => Saltford
    [time_to_repair] => 1 hour
    [customers_affected] => 5
    [jira_id] => NOC-2220
    [last_updated] => 2025-07-01 11:27:43
    [date_created] => 2025-07-01 09:13:50
)

Array
(
    [id] => 40
    [status] => Resolved
    [region_affected] => Thornbury & Bradley Stoke
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2218
    [last_updated] => 2025-06-30 14:20:47
    [date_created] => 2025-06-30 14:00:59
)

Array
(
    [id] => 39
    [status] => Resolved
    [region_affected] => Butcombe
    [time_to_repair] => 
    [customers_affected] => 138
    [jira_id] => NOC-2217
    [last_updated] => 2025-06-30 14:58:10
    [date_created] => 2025-06-30 10:36:11
)

Array
(
    [id] => 38
    [status] => Resolved
    [region_affected] => Chipping Sodbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2200
    [last_updated] => 2025-06-22 09:49:08
    [date_created] => 2025-06-22 08:47:47
)

Array
(
    [id] => 37
    [status] => Resolved
    [region_affected] => Bradley Stoke and Thornbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2195
    [last_updated] => 2025-06-21 19:22:38
    [date_created] => 2025-06-20 15:53:33
)

Array
(
    [id] => 36
    [status] => Resolved
    [region_affected] => Bradley Stoke and Thornbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2189
    [last_updated] => 2025-06-19 22:03:15
    [date_created] => 2025-06-19 16:58:21
)

Array
(
    [id] => 34
    [status] => Resolved
    [region_affected] => Polsham
    [time_to_repair] => 
    [customers_affected] => 3
    [jira_id] => NOC-2180
    [last_updated] => 2025-06-19 14:39:30
    [date_created] => 2025-06-18 14:33:39
)

Array
(
    [id] => 33
    [status] => Resolved
    [region_affected] => Bleadney
    [time_to_repair] => 
    [customers_affected] => 2
    [jira_id] => NOC-2176
    [last_updated] => 2025-06-18 09:20:36
    [date_created] => 2025-06-17 17:11:11
)

Array
(
    [id] => 32
    [status] => Resolved
    [region_affected] => Moorlinch
    [time_to_repair] => 18:00
    [customers_affected] => 4
    [jira_id] => NOC-2169
    [last_updated] => 2025-06-17 16:36:22
    [date_created] => 2025-06-16 11:42:51
)

Array
(
    [id] => 31
    [status] => Resolved
    [region_affected] => Bradley Stoke
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2149
    [last_updated] => 2025-06-13 10:32:25
    [date_created] => 2025-06-13 10:12:42
)

Array
(
    [id] => 29
    [status] => Resolved
    [region_affected] => Clevedon
    [time_to_repair] => 22:15
    [customers_affected] => 1072
    [jira_id] => NOC-2146
    [last_updated] => 2025-06-12 21:50:10
    [date_created] => 2025-06-12 20:57:26
)

Array
(
    [id] => 26
    [status] => Resolved
    [region_affected] => Middle Lane, Kingston Seymour
    [time_to_repair] => 
    [customers_affected] => 2
    [jira_id] => NOC-2124
    [last_updated] => 2025-06-09 07:44:24
    [date_created] => 2025-06-09 07:44:24
)

Array
(
    [id] => 23
    [status] => Resolved
    [region_affected] => Ston Easton/Clapton
    [time_to_repair] => 16:00
    [customers_affected] => 23
    [jira_id] => NOC-2108
    [last_updated] => 2025-06-04 13:20:52
    [date_created] => 2025-06-02 18:54:11
)

Array
(
    [id] => 22
    [status] => Resolved
    [region_affected] => Moorlinch
    [time_to_repair] => 18:00
    [customers_affected] => 3
    [jira_id] => NOC-2103
    [last_updated] => 2025-06-02 15:02:52
    [date_created] => 2025-06-02 09:14:13
)

Array
(
    [id] => 21
    [status] => Resolved
    [region_affected] => Combe Down
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2100
    [last_updated] => 2025-06-01 21:37:19
    [date_created] => 2025-06-01 21:10:03
)

Array
(
    [id] => 20
    [status] => Resolved
    [region_affected] => Frampton Cotterell
    [time_to_repair] => 
    [customers_affected] => 5
    [jira_id] => NOC-2090
    [last_updated] => 2025-05-30 09:29:41
    [date_created] => 2025-05-29 15:32:11
)

Array
(
    [id] => 18
    [status] => Resolved
    [region_affected] => Wellow
    [time_to_repair] => 19:50
    [customers_affected] => 35
    [jira_id] => NOC-2069
    [last_updated] => 2025-05-27 11:20:04
    [date_created] => 2025-05-25 19:39:53
)

Array
(
    [id] => 17
    [status] => Resolved
    [region_affected] => Chedzoy, Bawdrip and Woolavington
    [time_to_repair] => 20:16
    [customers_affected] => 130
    [jira_id] => NOC-2070
    [last_updated] => 2025-05-27 11:19:43
    [date_created] => 2025-05-25 19:36:46
)

Array
(
    [id] => 16
    [status] => Resolved
    [region_affected] => Lympsham and Bleadon
    [time_to_repair] => 06:45
    [customers_affected] => 90
    [jira_id] => NOC-2062
    [last_updated] => 2025-05-25 09:25:09
    [date_created] => 2025-05-25 05:27:34
)

Array
(
    [id] => 15
    [status] => Resolved
    [region_affected] => Chipping Sodbury
    [time_to_repair] => 12:22
    [customers_affected] => 
    [jira_id] => NOC-2060
    [last_updated] => 2025-05-27 11:20:36
    [date_created] => 2025-05-24 11:18:46
)

Array
(
    [id] => 14
    [status] => Resolved
    [region_affected] => Clevedon and Nailsea area
    [time_to_repair] => 11:10
    [customers_affected] => 962
    [jira_id] => NOC-2059
    [last_updated] => 2025-05-27 11:21:48
    [date_created] => 2025-05-24 10:38:03
)

Array
(
    [id] => 13
    [status] => Resolved
    [region_affected] => Tamar Drive, Keynsham
    [time_to_repair] => 
    [customers_affected] => 3
    [jira_id] => NOC-2030
    [last_updated] => 2025-05-19 11:56:07
    [date_created] => 2025-05-19 07:31:07
)

Array
(
    [id] => 12
    [status] => Resolved
    [region_affected] => Chipping Sodbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2024
    [last_updated] => 2025-05-16 08:29:34
    [date_created] => 2025-05-16 06:39:43
)

Array
(
    [id] => 11
    [status] => Resolved
    [region_affected] => Chipping Sodbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2017
    [last_updated] => 2025-05-15 14:23:36
    [date_created] => 2025-05-15 13:27:22
)

Array
(
    [id] => 10
    [status] => Resolved
    [region_affected] => Shepton Mallet
    [time_to_repair] => 
    [customers_affected] => 6
    [jira_id] => NOC-2016
    [last_updated] => 2025-05-15 16:55:13
    [date_created] => 2025-05-15 13:13:59
)

Array
(
    [id] => 9
    [status] => Resolved
    [region_affected] => Clevedon & Nailsea
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2001
    [last_updated] => 2025-05-13 09:55:17
    [date_created] => 2025-05-13 09:27:50
)

Array
(
    [id] => 8
    [status] => Resolved
    [region_affected] => Portishead, Cedarhurst
    [time_to_repair] => 18:00
    [customers_affected] => 11
    [jira_id] => NOC-1960
    [last_updated] => 2025-05-01 15:19:26
    [date_created] => 2025-04-30 22:30:52
)

Array
(
    [id] => 7
    [status] => Resolved
    [region_affected] => Rush Hill
    [time_to_repair] => 16:00
    [customers_affected] => 18
    [jira_id] => NOC-1957
    [last_updated] => 2025-05-01 15:03:26
    [date_created] => 2025-04-30 17:02:43
)

Array
(
    [id] => 5
    [status] => Resolved
    [region_affected] => Portishead
    [time_to_repair] => 
    [customers_affected] => 12
    [jira_id] => NOC-1956
    [last_updated] => 2025-04-30 11:31:04
    [date_created] => 2025-04-30 09:49:42
)

Array
(
    [id] => 4
    [status] => Resolved
    [region_affected] => Saltford
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-1958
    [last_updated] => 2025-04-30 09:23:29
    [date_created] => 2025-04-30 09:23:29
)

Do we have your mobile number?

As soon as we are aware of an issue, we can normally identify which of our customers are impacted by it, and we send an SMS to those customers to let them know. So it’s important we have your mobile number.

We will also post any major issues on this web page, and we’ll keep it up-to-date so you can check our progress.

If you need help, or have a power issue in your own home, there are steps you can take to resolve this without needing to speak to us. Please see our Support FAQs for useful tips.

Support FAQs