Broadband is the connection that is set up to your property, while Wi-Fi is a signal sent from the router to your device.
It is impossible to have a strong Wi-Fi signal around your home without a good broadband speed. There are many different types of broadband and a number of factors that impact your Wi-Fi.
You will receive your first invoice the day after installation. We’ll take your first direct debit payment 3 working days after that.
Every following month, we will invoice you on the first working day of the month and take your direct debit 3-7 working days after that.
Each month you will be sent your invoice. Each monthly invoice is a breakdown of your broadband costs, call plans, and any phone calls you’ve made (if you have a Truespeed landline).
Where can I find my Wi-Fi password?
This will depend on what Truespeed router you’re using
When you switch to Truespeed, you can transfer your current telephone landline number to us. This is a process called ‘porting’ – which has a one-off cost of £15.
How long will it take to port my old number to Truespeed?
It usually takes around 10-15 working days to fully port your number to Truespeed. Once you’ve filled out an online Phone Number Porting Authorisation (PNPA) form and sent it to us, we get the ball rolling once your service is live and notify you when it’s done.
Can I change my payment date?
We’re not able to offer custom payment dates at the moment, but this is something we’ll be looking to offer in the future. For now, all customers are charged on the third working day of the month.
Any questions?
And if you have any questions at all, you can call or email our friendly customer service team.
Please make sure you include your full name, address and phone number to help us help you faster.
