We’ll be sorry to see you go, but if you’re thinking of leaving us we’ll make everything easy.
To cancel, just get in touch 30 days before you need to cancel your Truespeed service.
If you cancel your Truespeed service during your minimum term, you need to give us 30 days notice unless you are exercising your statutory right to change your mind within 14 days or under our 30 day money back guarantee (see our standard terms for details). You will also be liable to pay an early termination charge. Please note that you will also be charged your usual charges during the 30 day notice period during which the service will continue to be supplied.
If you cancel your contract partway through the month, our Customer Service Team will calculate the cost of any days left until your normal monthly invoice and confirm this, along with the cost of your early termination charge when you call.
If you signed your agreement before 1st December 2024, the early termination charge fee will be calculated at 30% of your monthly bill multiplied by the number of months left on your Truespeed contract.
Here is what this might look like:
If you signed your agreement on or after 1st December 2024, the early termination charge fee will be calculated at 70% of your monthly bill multiplied by the number of months left on your Truespeed contract.
Here is what this might look like: