We don’t increase our broadband charges whilst you’re in contract.
When you reach the end of your contract, then your monthly cost will normally increase to our standard price, in line with your contract.
These changes are normally 12 or 24 months after your contract started.
As our invoices are issued at the start of the month, it’s likely that you will receive an invoice showing a period of time charged at the old rate, and a period of time at the new rate.
For example:
Similarly if you have just renewed your contract with us, upgraded your package, or if you’ve cancelled your contract, you’ll see when the change takes effect, and you’ll pay a different price before and after that change.