Increasing broadband charges

We don’t increase our broadband charges whilst you’re in contract.   

When you reach the end of your contract, then your monthly cost will normally increase to our standard price, in line with your contract. 

These changes are normally 12 or 24 months after your contract started. 

As our invoices are issued at the start of the month, it’s likely that you will receive an invoice showing a period of time charged at the old rate, and a period of time at the new rate.  

For example: 

  • If you have been paying £25 a month for a 12 month broadband contract since you were installed on 15th March 
  • Then the following March your invoice will show 1st-14th March charged at your contracted rate (£25 a month) 
  • And it will also show 15th-31st March charged at the out of contract rate (£45 a month) 
  • Meaning for that whole month you will be charged 14 days at £25 a month and the remaining 17 days at £45 a month 

Similarly if you have just renewed your contract with us, upgraded your package, or if you’ve cancelled your contract, you’ll see when the change takes effect, and you’ll pay a different price before and after that change.