Phone

We optionally provide a phone line for no extra monthly cost, there’s just a one-off £20 activation charge, and a further £15 if you transfer your number.

We offer a range of calling plans and features. They’re not part of your minimum-term contract with us, which means you can add or remove them whenever you like (every 30 days), just call our Customer Service team on 01225 300370.

Unlike a copper-based network, which has its own internal electricity supply built-in, the Truespeed phone line is powered by our router, which uses the mains electricity supply.

This means that, in the event of a power cut, your broadband and your phone line would not be available, even for making emergency calls.

This is why Truespeed offers an uninterrupted power supply (UPS) device to medically vulnerable customers, ensuring that they can continue to make essential phone calls to emergency services or other important contacts for one hour.

If you think you fall into this category, please give our customer care team a call on 01225 300370 to discuss eligibility.

It’s a rechargeable device that you plug in to your router and termination unit, similar to a battery back-up unit. It is intended as a back-up to give you time to make calls to emergency services or a care-giver and will last for one hour. Please note that it will drain more quickly if are also using your broadband.

It’s important that only your Truespeed router and termination unit should be plugged into the UPS device, and it should not be used to power any other unauthorised devices, as this may shorten the time you have to make calls.

We also recommend checking whether your phone handset will work in the event of a power outage, for example it is unlikely cordless phones will work without external power. We suggest that customers use a corded phone and run regular tests.

We don’t offer call blocking features on specific telephone numbers as part of a Truespeed service at present.

Some DECT cordless phones come with a built-in call blocking feature or ‘Call Guardian’. This gives you full control over incoming calls, the ability to confirm known callers, block nuisance calls and vet everything else.

We’d also recommend looking at the Telephone Preference Service. It’s a free service that gives you the ability to register and confirm that you don’t want to unsolicited sales and marketing telephone calls. More info on this service can be found here: https://www.tpsonline.org.uk/