How isTruespeed truly different?

We can guarantee you will get the speeds you pay for because we’re building a truly better network for Somerset and the surrounding area. How? Everything you need to know is below.

Are you ready for truly better broadband?

How we

Guarantee our speeds

Truespeed is better because unlike most other broadband providers that use either your copper phone line or a combination of fibre and copper, we provide you with your own fibre line all the way into your home. This means we can give you connection stability whilst guaranteeing you’ll get the speeds you pay for.

With our packages, there are no ‘averages’ or ‘up to’s’. We guarantee your Truespeed service with reliable 24/7 connectivity and great value, ultrafast broadband with no hidden costs or in-contract price rises.

 

 

 

 

How we’re truly better

Your own full fibre line all the way to your router

Giving you greater stability and guaranteed speeds

Perfect video call connection and rapid file transfers as standard

Friendly, local customer support and a money back guarantee

You don’t have to take our word for it

We know our broadband is better, but it’s still great to hear what a difference it’s making for our customers.

Giving back to our local communities

Giving back to our local community is part of who we are as a business. With our head office based in the heart of Bath, we proudly connect our local schools, village halls and community hubs to free broadband, for life.

Find out more

Have Questions

  • Will i get charged by my current call provider for porting my phone number to Truespeed?

    Once you ‘port’ or transfer your number to Truespeed, your current copper phone line is deactivated by your current provider.  This means any services that used the old phone line won’t be available any more.

    You won’t get charged for having two phone lines for one property, but it’s a good idea to let your current broadband/call provider know that you’re leaving them, as there may be cancellation fees if you’re still in contract.

  • When will i get connected to Truespeed?

    If Truespeed is already in your area, we aim to get you connected within 21 days – usually less.

    First up, you need to sign up to one of our packages.  Once confirmed, we’ll check that everything is good to go from our side.  Our installation team will then be in touch to book in your installation.

    Installation appointments are morning or afternoon, Monday to Friday and we ask that someone over 18 will be in. On the day, the installation team will go through the steps to get you connected. Installs take about an hour in total but this might vary depending on how much work is needed for your property.

    If you’re interested in knowing more about Truespeed’s installation process, check out this blog.

  • What Truespeed call packages are available?

    We’ve a number of great call packages and bolt’s on to allow you make the most of your phone line.  They may even save you a bit of money too.  Don’t forget, whether you use it or not, we include a landline for free when you sign up to a Truespeed package, so no more line rental.

    CALL PACKAGES

    Our call packages can save you money on calls to other landlines. Any calls you make from your landline are charged at 8p per minute and 12p per minute per mobile phones. There is a 10p connection charge for any calls you make out. To save money on your calls, you can choose from one of the following call plans and bolt ons.

    UK evenings and weekends unlimited | Unlimited calls to UK landlines on evenings after 7pm and anytime, over the weekend

    £2.99/month

    Anytime UK unlimited | Unlimited calls to UK landlines and 0845 & 0870 numbers at anytime

    £6.99/month

    Truespeed UK Call Prices

    BOLT-ONS

    Choose one of our call packages and you can opt to add a bolt on for mobile and international calls.  Saving you even more money.

    We also have bolt-on’s providing value if you are regularly calling mobile users or making international calls.

    Mobile 250 | 250 minutes of calls to UK mobile numbers per month

    £4.99/month

    Mobile 750 | 750 minutes of calls to UK mobile numbers per month

    £9.99/month

    International 750 | 750 minutes of calls to 40 destinations worldwide.

    £4.99/month

    TrueSpeed International Call Prices

    £4.99/month

     

    To add any of these plans to your Truespeed service, call our Customer Service team on 01225 300370.

  • I’m in a contract with another provider, can i still switch to Truespeed?

    First, enter your postcode here to see if we’re in your area.

    No Truespeed in your area? No worries, you can still register with us! Registering gives you the upper hand as you’ll be first to know when we’re building in your area so you can prepare to go ultrafast! Then, when your existing internet contract ends, you give us the nod to get your home connected to ultrafast, full-fibre broadband. You’ll pay nothing until your broadband is live with us.

    If Truespeed is already live in your community, we can get you connected in around 21 days or less. You’ll need to speak to your current internet provider to and let them know you’re leaving them and if you’re in contract with them, there may be exit fees to pay.

    Get info on all our packages here.

  • How do i get free installation with Truespeed?

    To get your free installation with Truespeed, you need to take part in the UK government’s Gigabit Voucher Scheme. (Read all about here).

    All you have to do to get a free installation is tick two boxes during your signup. The first box lets us know that you want the free installation and the second box gives your consent for us to apply for the Gigabit Voucher Scheme. As long as your property is eligible, you’ll get free installation when we connect you.