The measure of the speed (in Mbps) of your broadband connection is from the Truespeed NTE (the box on the wall where the fibre cable comes in to the house) to the Internet. If your device or computer is connected to the NTE via a wired (Ethernet) connection, then you will be able to experience that speed if the website or streaming service that you are using is able to send data that fast.

Note, the NTE we install supports up to 1000Mbps (1GBps) so, in the future, we will be able to offer you vastly increased speed, without the need to upgrade or change our NTE or network devices.

Wi-Fi connection speed and quality decrease significantly when travelling through obstacles such as brick walls. As your connection speed increases, the positioning of the NTE (Wi-Fi) device becomes more critical to sustaining a fast and reliable Wi-Fi connection, which is able to make full use of the Internet connection’s speed. It is therefore important that the chances of the Wi-Fi connection becoming the speed ‘bottleneck’ are minimised. If you are connecting to the Internet via Wi-Fi, instead of an Ethernet cable, then you may not be able to utilise the full capacity of the Internet connection.

For this reason, your installation engineer will have discussed optimal siting of the Truespeed NTE with you, depending on where you are most likely to use Wi-Fi devices within your property. This will also have taken into consideration constraints such as the location of existing phone extension and network (Ethernet) wiring, which must connect to the Truespeed NTE.

Truespeed have recommendations on how to improve wifi performance which include:

1. Wifi extenders

2. Mesh systems

3. Router placement

4. Switching wifi channels

5. Using up to date technology

Visit our blog on 5 top tips to boost wifi performance for more information on how you can improve your wifi at home.