It's all true

Everything James Lowther, our CEO, says in this video is true.

https://www.youtube.com/watch?v=wXyWn6qVq58
Nothing but the truth

Truly better broadband

We really are building a brand-new, full-fibre broadband network throughout the South West.

Our speeds are guaranteed, and really are 17x faster than the national average.

Unlike our competitors, we don’t overpromise and under-deliver with our broadband – so our speeds really are as fast as we say they are.

And if our broadband isn’t truly better, our customers really do get all their money back, no questions asked.

A man on a work call enjoy ultrafast connectivity with Truespeed full-fibre
Our approach

Why we’re different

Unlike other broadband providers – who deliver your broadband to a box up the road and leave the rest to an old copper line – our engineers install a brand-new, full-fibre line straight into your router.

That’s why we guarantee that you’ll always receive the speeds you pay for. So, say goodbye to imprecise average speeds and peak time congestion and say hello to a reliable, 24/7 connection.

In fact, we’re so confident you’ll love Truespeed that we offer all our customers a 30-day money-back guarantee if our broadband isn’t better.

A Truespeed engineer out in the South West building our full-fibre network
Putting you first

Our price freeze promise

Our aim isn’t just to be another broadband provider – we want to be truly better, in every sense.

We’re based in Bath, living and working in the same cities, towns and communities as many of our customers across the South West. And during the ongoing cost-of-living crisis, we want to help our customers where we can.

That’s why we’ve extended our price freeze into 2025 and 2026. As a result, our prices are guaranteed not to increase, and you won’t receive any in-contract price hikes or hidden fees.

Exceptional, as standard.

Your own super-reliable full-fibre line, an investment built with the future in mind, with features you'd usually be charged for included as standard. We’ll install your connection for free, and if you’re not entirely happy with it, you can leave within the first 30 days, no questions asked.
Fixed price promise
What you sign up to is what you pay, we won't increase your price during your contract. you pay during your contract
Premium Wi-Fi
Extendable Wi-Fi 6 technology for excellent in-home coverage and control
Happiness guaranteed
If you don’t love us, you can leave within the first 30 days, with a full refund and no questions asked.

Find the right package for you

Contract type:

Truespeed 150

Speed
150 Mbps
Upload & download speed guaranteed
Introductory price
£25 a month
For 12 months
Standard price
£45 a month
Contract length
12 months
fixed price promise
Find out more

Truespeed 300

Speed
300 Mbps
Upload & download speed guaranteed
Introductory price
£29 a month
For 12 months
Standard price
£55 a month
Contract length
12 months
fixed price promise
Find out more
most popular

Truespeed 600

Speed
600 Mbps
Upload & download speed guaranteed
Introductory price
£32 a month
For 12 months
Standard price
£65 a month
Contract length
12 months
fixed price promise
Find out more

Truespeed 900

Speed
900 Mbps
Upload & download speed guaranteed
Introductory price
£39 a month
For 12 months
Standard price
£75 a month
Contract length
12 months
fixed price promise
Find out more
Free installation
We install a brand new full-fibre line into your home, free of charge
Free servicing & repairs
Our team are happy to fix or replace your equipment for free
Local customer service
You’ll always speak to a person, just down the road
Whole home coverage
Intelligent Mesh™ Technology can expand your Wi-Fi coverage with additional nodes
Optional phone line
Add a landline to your contract for no extra monthly cost
Reliability guaranteed
Stream, game and video chat without interruption
Built for busy homes
Connect more devices than ever before, with no dropouts or slowdown during peak times
You're in control
Advanced security, parental controls, guest networks & device prioritisation

Don't just take our word for it

We know our broadband is better, but it’s still great to hear what a difference it’s making for our customers.

Trustpilot