The legal page

£100 Amazon voucher offer – December 2025:

• £100 Amazon voucher available to new customers who place an order online using the code TSDGC100 by 31st December 2025, to a maximum of 200 customers on our West footprint and 150 customers on our East footprint.
• 12 and 24 month contracts only.
• Offer ends 31st December 2025 – orders must be placed before 31st December 2025.
• To qualify, must have an installation booked and confirmed to take place before the end of January 2026.
• Must still be connected 31 days after installation and have paid the first bill.
• Voucher will be posted 31-60 days after connection if criteria are met.
• Not open to existing or renewing Truespeed customers.
• Cannot be combined with other offers or promotional codes.
• Truespeed reserves the right to extend or amend this offer.

24 month contract offer:

Our 24-month contracts are available for new Truespeed customers.

Price promise: 

New customers:

If you sign up to a new contract, then our fixed price promise applies, which means we will not increase the price you pay for the duration of your contract.

Existing customers:

If you are still in a contract with us then the fixed price promise applies, and we will not increase the price you pay for the duration of your contract.

This price promise relates to the full price RRP of any broadband plan selected and doesn’t affect any promotional pricing available at the time of placing an order for service, which will return to the full RRP at the end of the promotional period.

Residential Terms and Conditions

This document also includes our acceptable use policy and detailed information about the service we provide, including our money-back guarantee, fixed-price promise, and contract cancellation.

We update this document from time to time to make it clearer or when we have a promotion.  The version that applies to you will be the most recent version before your contract started.

Truespeed Residential Terms and Conditions 10 Jan 2025

Truespeed Residential Terms And Conditions 01 Dec 2024

Truespeed Residential Terms And Conditions 02 Feb 2024

Truespeed Business Terms and Conditions 08 Jan 2024

Free community connections – terms and conditions

We’re invested in the areas we have connected, and a community-focussed ethos has always been at the heart of how we do things.  Offering free connectivity to community hubs on our network is part of that, the terms and conditions are below.

Terms & conditions – Free broadband for community hubs

Installation

Here is the definition of a standard installation, this tells you what to expect and also what is covered by our free installation.

What is a standard installation?

Other legal documents

Modern slavery policy & statement

Privacy policy