If you currently have a Redcare security service from BT, or any similar BT security alarm product, we’ll need you to move this another available line before you switch to Truespeed. This needs to happen before we submit the port request to your current call provider.
If it’s not moved or cancelled, the porting request will be rejected. That means we can’t port your current phone number.
Please note: Redcare security services from BT, and any similar BT security alarm product, will only be compatible with a BT supplied phone service.