It's all true
Everything James Lowther, our CEO, says in this video is true.
Nothing but the truth
Truly better broadband
We really are building a brand-new, full-fibre broadband network throughout the South West.
Our speeds are guaranteed, and really are 17x faster than the national average.
Unlike our competitors, we don’t overpromise and under-deliver with our broadband – so our speeds really are as fast as we say they are.
And if our broadband isn’t truly better, our customers really do get all their money back, no questions asked.
Our approach
Why we’re different
Unlike other broadband providers – who deliver your broadband to a box up the road and leave the rest to an old copper line – our engineers install a brand-new, full-fibre line straight into your router.
That’s why we guarantee that you’ll always receive the speeds you pay for. So, say goodbye to imprecise average speeds and peak time congestion and say hello to a reliable, 24/7 connection.
In fact, we’re so confident you’ll love Truespeed that we offer all our customers a 30-day money-back guarantee if our broadband isn’t better.
Putting you first
Our price freeze promise
Our aim isn’t just to be another broadband provider – we want to be truly better, in every sense.
We’re based in Bath, living and working in the same cities, towns and communities as many of our customers across the South West. And during the ongoing cost-of-living crisis, we want to help our customers where we can.
That’s why we’ve extended our 12-month price freeze from May 2022 through to the whole of 2023. As a result, our prices are guaranteed not to increase, and you won’t receive any in-contract price hikes or hidden fees.
Exceptional, as standard.
Fixed price promise
Premium Wi-Fi
Happiness guaranteed
Find the right package for you
Truespeed 150
150 Mbps
£25 a month
fixed price promise
Truespeed 300
300 Mbps
£29 a month
fixed price promise
Truespeed 600
600 Mbps
£32 a month
fixed price promise
Truespeed 900
900 Mbps
£39 a month
fixed price promise
Truespeed 150
fixed price promise
Truespeed 300
fixed price promise
Truespeed 600
fixed price promise
Truespeed 900
fixed price promise
Free installation
Free servicing & repairs
Local customer service
Whole home coverage
Optional phone line
Reliability guaranteed
Built for busy homes
You're in control
Don't just take our word for it
We know our broadband is better, but it’s still great to hear what a difference it’s making for our customers.