How to get my internet back on after a power cut?

Your Truespeed service should come back up automatically. If it doesn’t, you’ll need to reboot your Truespeed kit to get your internet back on after a power cut.

How to restart your Truespeed kit

  • Turn off the FTU (Fibre Termination Unit) and your Truespeed Router.
  • After 20 seconds, turn on the FTU and look for two green lights on the right-hand side.
  • After a further 2 minutes, turn on your Truespeed router.
  • Allow up to 5 minutes for the router to fully connect. This should get you back online.

If it doesn’t, or you have a different issue, call our Bath based Truespeed Support Team on 01225 300 370 or email