How do I switch from my current broadband provider to Truespeed?

First, you’ll need to speak to your current internet provider to and let them know you’re leaving them. If you’re in contract with them, there may be exit fees to pay. Please do not fully cancel your existing service until your Truespeed connection is live.

When your existing internet contract term ends, or if you decide to pay fees to end it, then you can place an order, then sit back and wait for our installation team to reach out and book a time and date to suit you!

Our install team will arrive and set your connection live, once you’ve been connected you can contact your previous provider and let them know that you want to cancel your service completely.

If you’re looking to take on a landline service with us and you want to port your existing number, wait until your number has been ported successfully before stopping your old service, we are only able to port a live number.

If you do want to port your number, you’ll need to fill out a short number porting form that will be sent to you once you’ve been installed. Please note there is a one-off £15 fee to port a number. we will add this to your first month’s bill. It can take up to 10 working days to port it over but is usually pretty fast!

Please note: To take out a landline service with Truespeed, there is a £20 activation free and an additional £15 free if you’re looking to port your number.