I used to get Wi-Fi in certain rooms but can’t now?

For customers on our Zyxel and Fritz routers:

For wireless devices that move around your home with you (that’s tablets, smartphones and laptops) make sure they connect to and remember both Truespeed-XXXX & TruespeedUltra-XXXX network signals from your Truespeed router. If you want to know the difference between the two networks, read up on this FAQ.

Once both networks are saved, your devices should automatically connect to the shorter ranged but faster TruespeedUltra-XXXX when they’re close to your router, and then swap over to Truespeed-XXXX when you’re further away. Now, your wireless tech get the best of both wireless services, regardless of where you are in your home.

If you’re still struggling with your Wi-Fi, we recommend looking into our Linksys Whole Home Wi-Fi System or giving our customer care team a call on 01225 300 370.