We’re here to help
Whether you’re already a customer and need some help, or you have some questions about switching to Truespeed, we’re here to help.
Pick a category below or use the search below.
Billing & Payment
About your bill and direct debit Missing credit not appearing on your bill Increasing broadband charges See more questions
Broadband and Wi-Fi
Having trouble with my connection How do I improve my Wi-Fi coverage? After a power cut See more questions
Connecting to Truespeed
Moving into the Truespeed area Before your installation On installation day See more questions
If you're new to Truespeed
Where can I find my Wi-Fi password? What's the difference between broadband & Wi-Fi? I want to keep my existing landline phone number See more questions
24 hours a day, 7 days a week
Real-time monitoring
Our team monitors our network 24 hours a day, 7 days a week, every day of the year.
So please rest assured that if you experience an network issue our engineers will already be aware of it and fixing it as fast as is safely possible. Even when our support team is not available to speak to.
