This means, if for any reason you don’t get on with your Mesh Wi-Fi System or you find you have more nodes than you need, you can simply send them back and remove the Mesh Wi-Fi System or devices from your contract.
To arrange a return, just call our team on 01225 300370 and they will walk you through the process.
Call our Technical Support team on 01225 300 370 or email ultrafast@truespeed.com
Our working hours are Monday to Friday 8am – 6pm.
Once you’ve set up and connected your Linksys router, you can then download the Linksys app from the App or Android store. You’ll need to download the app to connect your additional Mesh Wi-Fi nodes to your router to give you Wi-FI coverage throughout your home. The app will guide you through the steps to add a child node and give you a few tips on where to place them for the best Wi-Fi performance. It will also give you access to features like parental controls, guest Wi-Fi and to change your passwords and SSID’s.
If you’re installing a phone line with your Mesh Wi-Fi System, you need to ensure your Grandstream adaptor and phones are connected to the parent router. This is the main router which is connected to the fibre termination unit on the inside wall of your home.
The Grandstream phone line adaptor will support 3 separate phones per port through the use of an adaptor. Many cordless digital handsets will only require one phone to be plugged into the phone port. If you require a 3-way telephone adaptor, you will need to supply this.
If you don’t have a smartphone that’s absolutely no problem. You can set your Linksys router up in the same way by heading to the site below. As always, our Customer Service Team can help you with any questions you may have, simply give them a call on 01225 300 370.
If you’re already a Truespeed customer, adding a Mesh Wi-Fi System to your package couldn’t be easier and you can add it at any time.
If you are using our landline service with your Linksys router you will need a Grandstream phone line adaptor.
To install your landline, you will need to use a Grandstream device, this is a small black device which connects your landline to your Linksys router.
If for any reason you need to return your Mesh device, please call our Customer Care team on 01225 300 370 or email ultrafast@truespeed.com
Call our Technical Support team on 01225 300 370 or email ultrafast@truespeed.com
Our working hours are Monday to Friday 8am – 6pm.
Yes, you can speed test directly from the Linksys app. The speed tests you perform are carried out by Ookla to give an independent and reliable reading. Any speed tests you perform will then be stored in the app. If you ever experience issues with your devices, you can turn to the logged speed tests and if needed, share with our Customer Service team who will be able to help you resolve the issue.
We give you the device as part of our service, rather than as a single product that you own. That’s because we want to guarantee the quality of the device throughout the lifetime of your Truespeed service.
With Truespeed Mesh, you always know that if there is a fault with the device, you can return or exchange it at any time. You also have permanent access to our Technical Support Team who will diagnose and resolve any technical issues.
Great news, your new Linksys device has arrived! So, what happens now?