We believe that everyone has the right to a broadband connection that works.
That’s why we are building a brand new, state-of-the-art, full-fibre broadband network across the South West, to provide the fastest, most reliable broadband there is.
Our aim is to reach 500,000 properties passed and ready to be connected by 2025, and so far:
Our full fibre network reaches over 96,000 residential and business premises in the South West
Over 19,000 customers have switched to our ultrafast broadband service
We are rated “Excellent” on Trustpilot (as of 31 Dec 2023), and our satisfaction scores (NPS) are miles ahead of the industry average
We employ over 100 dedicated people and work with dozens more contractors to build, operate and deliver our services
We are working as quickly as possible to deliver the fastest, most reliable broadband to communities across the region.
Click on our map to see how our build is progressing.
Born out of the desire to help people overcome the struggles poor connectivity creates, serving the community is in our DNA.
We offer every school and community hub passed by our network Free Broadband for Life, and so far over 160 have ultrafast full-fibre broadband at no cost: So it’s not just our customers who benefit from truly better broadband, the whole community does too.
It’s not just free broadband, we love working with charities, businesses and local initiatives to help people reinvigorate and safeguard their beloved community hubs for the future.
We’re proud members of our local and professional communities, and we’re proud to have been recognised by them:
Scale-Up of the Year 2023 – EntreConf Entrepreneurship Awards
Technology and Innovation award 2019, 2020 and 2023 – Bath Life Awards
Small Business of the Year 2019, Large Business of the Year 2022 – Bath Business Awards
Employer of the Year 2021 – South West Business and Community Awards
Gold Standard certification (in recognition of superior network quality) 2019 – Independent Networks Co-operative Association
Best Rural Broadband ISP 2019 – Internet Service Providers Association (ISPA) awards
From the ultrafast, ultra-reliable broadband we deliver, to our team-focused culture and award-winning customer service. Everything we do is done to the best of our abilities.
We’re a friendly bunch based in the heart of Bath and take what we do seriously, but still know how to have fun. We enjoy some great company benefits like private health care, a generous pension scheme, 25 days annual leave (plus bank holidays) and lots of team building and social activities.
If you fancy joining us, click the link below to check out the jobs we currently have on offer. Or, if you can’t see anything that’s right for you, just send your CV and a covering note to careers@truespeed.com and we’ll add you to our talent bank.
HUMAN
We're a people business, not just another technology business
BOLD
We’re not afraid to do things that others have not
HONEST
We do what we say we’ll do, always
SMART
We go the extra mile for our customers