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This exclusive Truespeed offer is currently only available to customers who have not had Sky TV for at least 12 months. If you would like to switch to Sky Stream, please do this by logging into your Sky account.

If you are new to Truespeed, simply place your Truespeed broadband order and you will be sent a link to claim this exclusive offer after your order is confirmed. If you are already a Truespeed customer, give our friendly customer care team a call on 01225 300370 and they will send out your bespoke sign-up link.​

Yes! Simply give our local customer care team a call on 01225 300370 and they will be able to send you a link to claim the offer.​

Yes! You can earn a £35 Amazon gift card whenever you refer your friends or neighbours to Truespeed. Plus, they’ll get a £25 gift card too!

Start referring

Broadband is the connection that is set up to your property, while Wi-Fi is a signal sent from the router to your device.

It is impossible to have a strong Wi-Fi signal around your home without a good broadband speed. There are many different types of broadband and a number of factors that impact your Wi-Fi.

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You will receive your first invoice the day after installation. We’ll take your first direct debit payment 3 working days after that.

Every following month, we will invoice you on the first working day of the month and take your direct debit 3-7 working days after that.

Each month you will be sent your invoice. Each monthly invoice is a breakdown of your broadband costs, call plans, and any phone calls you’ve made (if you have a Truespeed landline).

If you need to cancel your installation appointment, please call our customer care team at least 24 hours before your appointment.

It is crucial that you contact our customer care team.

Depending on which router you have with your Truespeed service, you may have access to parental controls.

We recommend all Personal Care Alarms are compatible with a VOIP line. If you’re like to discuss connecting your Personal Care Alarm to your Truespeed service please contact our support team on 01225 300 370 or email ultrafast@truespeed.com.