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Broadband is the connection that is set up to your property, while Wi-Fi is a signal sent from the router to your device.

It is impossible to have a strong Wi-Fi signal around your home without a good broadband speed. There are many different types of broadband and a number of factors that impact your Wi-Fi.

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You will receive your first invoice the day after installation. We’ll take your first direct debit payment 3 working days after that.

Every following month, we will invoice you on the first working day of the month and take your direct debit 3-7 working days after that.

Each month you will be sent your invoice. Each monthly invoice is a breakdown of your broadband costs, call plans, and any phone calls you’ve made (if you have a Truespeed landline).

If you need to cancel your installation appointment, please call our customer care team at least 24 hours before your appointment.

It is crucial that you contact our customer care team.

Depending on which router you have with your Truespeed service, you may have access to parental controls.

We recommend all Personal Care Alarms are compatible with a VOIP line. If you’re like to discuss connecting your Personal Care Alarm to your Truespeed service please contact our support team on 01225 300 370 or email ultrafast@truespeed.com.

Depending on what router you have with your Truespeed service, you may be able to make changes to your network.

Linksys router – Our new Linksys router allows unrestricted access to router settings.

Any other Truespeed routers – Any changes you want to make to your router, you will need to speak to our customer support team on 01225 300 370 or email ultrafast@truespeed.com.

Once you have installed your devices, any speed tests should be carried out using a Cat 5e ethernet connection between the router and the device.

Thinking of switching from your current provider to Truespeed? We’re here to help get you connected!