Blogs 17th March 2020


There’s a lot going on at the moment, but think we can all agree if there’s ever a time to put our differences aside and support each other, it’s now.

Doing everything we can to keep each other safe and minimsing risk is everyone’s top priority. And that goes for us here at TrueSpeed as well. So in line with the government’s recommendations, we’re taking steps to ensure the well being of our staff and customers.

Why? Because it’s the right thing to do.

We’re changing the way we’re working, so from today onwards we’ll be initiating a working from home policy for our staff. Business will carry on as normal, and you’ll be able to get in touch with us in all the usual ways, (phone, email, social media). The only difference is the team will probably be answering questions in their pyjamas at home…because let’s face it we’re all going to make the most of working from home.

The main changes will be with our teams who are due to have interaction with customers and are out on the road. So if you’re expecting a visit from any of our teams, we’ve popped some useful information below on what you can expect.FAQ’s

Will I still be able to contact you if I have a question?

Yes, our tech means all our teams are able to work from home, so if you need us it’s business as usual. You can get in touch by calling 01225 300370, emailing ultrafast@truespeed.com or messaging on our social channels.

I’m due to be installed or expecting an engineer to visit:

We are still able to come and get you installed if you’re happy for us to do so. We’ve implemented very strict social distancing & hygiene policies, in line with the latest government and WHO guidelines, to allow us to continue with this activity so you’re able to stay connected.

  • You’ll be asked if you or anyone at the property has, or is showing symptoms of COVID-19. If the answer is yes, we’ll re-arrange an installation for a time when it is safe to do so. If the answer to the above question is no, the following procedures will take place to ensure the safety of yourself and our staff during the installation process.
  • Our installation engineer will wear gloves, sanitise their hands before and after entering your property and will keep sufficient distance between themselves and people in the house. So please don’t be offended when they don’t shake hands and ask for very clear social distancing, maintaining a minimum of 2 metres from you or any member of your household.
  • They will complete the installation as quickly and efficiently as possible in order to minimise the time spent in the property. Instead of asking you to sign the electronic screen yourself, we’ll be asking the team to sign on your behalf once you’re happy with the installation, again to minimise risk for any user touching the device to ensure the minimum 2 metres of social distancing to protect everyone.

I had a meeting scheduled with the Sales Team:

We’re happy to take a call and talk you through the benefits of TrueSpeed, so get in touch so we can schedule a convenient time to chat.

I’m expecting a network update:

We’re still building our network, as we said, business as usual with a few changes to ensure everyone’s safety. We’re still working on our improved updates, and are planning to send the first one out in the next few weeks, so bear with us while we adjust to our new way of working during this tricky time.

What if my service goes down?

We’re continuing to monitor our network as we do everyday, but if you need us, our team are still on hand to resolve any issues with your service. The best way to reach us will be to call us directly on 01225 300 374 and speak with our technical support team.

So for now….

Let’s all stay positive, help each other out, keep in touch with loved ones who are isolating and stay vigilant. This is a new era for lots of people, so lets all put our best feet forward and make sensible decisions for the greater good of our communities and our long term health.

We hope that for the most part you won’t notice any difference in how we engage with you and we’ll be able to support your needs during this time period. Remember, if you have any questions that we’ve not covered above, just call us and chat to our team. They’ll be happy to help.

Truespeed DO YOU GET IT?

Building an entirely new ultrafast network is a bit pricier than simply connecting to existing copper cabling. But we don’t think that’s a cost you should incur and, happily, neither does the government. With their Broadband Delivery UK Scheme, you get it for FREE.