Your Truespeed service should come back up automatically. If it doesn’t, you’ll need to restart your Truespeed kit to get your internet back on after a power cut.
How to restart your Truespeed kit
- Turn off the FTU (Fibre Termination Unit) and your Truespeed Router.
- After 20 seconds, turn on the FTU and look for two green lights on the right-hand side.
- After a further 2 minutes, turn on your Truespeed router.
- Allow up to 5 minutes for the router to fully connect. This should get you back online.
If it doesn’t, or you have a different issue, call our Bath based Truespeed Support Team on 01225 300 374 or email firstname.lastname@example.org.